Ransomware data recovery services
Experiencing a ransomware attack? Contact our team 24/7/365 for immediate assistance with secure data restoration. Our first priority is helping you recover your files by exploring and restoring from clean backups, while also mitigating any damage and ensuring all malware is removed to prevent re-infection.
24/7 Emergency Services
No Data - No Charge
Drop-off at 100+ locations
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Comprehensive ransomware recovery services
SalvageData offers an all-round complete range of services when it comes to ransomware recovery. This includes an initial assessment to determine the best path to recovery, employing proven methods like decryption and secure backup restoration, and concluding with a full malware removal and forensic report to harden your defenses. From investigating how the attack was possible, to decrypting every last bit of data, this is how we restore ransomware-encrypted data.
Initial assessment & triage
- Analysis of a single infected media to determine ransomware type.
- Extraction of ransomware notes to identify the specific ransomware variant.
- Research and determine if there is a publicly known decryptor through our network of cybersecurity professionals, researchers, and partners.
- Summary report of the above, outlining the findings, available recovery options, and a cost estimate.
Decryption & data recovery methods
- Exploring backup restoration options
- Use of a publicly known decryptor, if available.
- Exploring encryption integrity.
- Transfer all decrypted files to sterile storage media.
- Removal of ransomware malware.
- Summary report of the decryption process.
R&D (No publicly known decryption)
- In-depth research on the encryption and reverse-engineering of the malware code.
- If a new decryptor can be created, create it and crack the encryption
- Add it to our notification list if public decryption is found or created by our staff
- Transfer all decrypted files to a sterile storage media.
- Removal of ransomware malware
- Summary report of the decryption process
Investigation services as a third-party
- Cybersecurity root cause analysis to determine exactly how the ransomware was introduced.
- Vulnerability identification analysis to pinpoint the specific security issues and exploited vulnerabilities.
- Remediation and prevention strategies report with actionable solutions and recommendations to enhance security and prevent future attacks.
How to handle a
Ransomware Attack
Ransomware attacks are becoming increasingly common and they target businesses of all sizes. Working with professional data recovery and cyber security experts is essential to guarantee the safest practices are used to decrypt data affected by ransomware.
Here are our recommended immediate steps when facing a ransomware attack:
1. Do not turn off the computer;
2. Document all relevant information about the ransomware;
3. Preserve any cyber-evidence;
4. Check for backups or shadow copies to restore data;
5. Back up the encrypted data, and consider recreating data from scratch;
6. Report the crime to the relevant authorities;
A quick call with one of our data recovery advisors can prevent a lot of headaches and increase the chances of restoring your data.
Types of ransomware
Identifying what ransomware has infected your system is the first step in ransomware recovery.
Cyber threats have been evolving every year, leading to a rise in various types of ransomware, each with unique characteristics and attack methods. Here's a short list of known ransomware that are currently targeting organizations, these also include ransomware as a service (RaaS).
How much does ransomware recovery services cost?
Share some details about your infected device and receive a customized quote for our services.
What seems to be the problem with your device?
How to recovery from a ransomware attack
Reduce downtime & reduce data loss. Our comprehensive services aim to provide a seamless recovery experience, helping organizations return to normal operations as quickly and efficiently as possible.
Evaluation
When your computer is infected with ransomware, it encrypts your files and demands that you pay a ransom to get them back. To help you recover your data, we need to figure out which ransomware infected your computer. We do this by analyzing the ransom note or an encrypted file. This helps us determine if there is a publicly known decryptor. This is done through our network of cybersecurity professionals, researchers, and partners.
Recovery
In ransomware recovery, SalvageData's team assists with exploring backup restoration options by checking for data restoration possibilities, file versioning, and malware presence in backups. We also attempt to use publicly known decryptors, and, if not available we can reverse engineer the malware to exploit vulnerabilities and find private keys for decryption.
Reporting
Once the decryption process is successful, the team will transfer all decrypted files to sterile storage media, providing you with a clean and secure copy of your recovered data. We can also assist in removing ransomware malware from the original media, ensuring that your devices are clean and safe for reuse, even formatting if necessary. And finally, you can choose to request a cyber attack report and forensic investigation service.
Comprehensive ransomware recovery for every industry
It's not just giant corporations that are the main targets anymore, businesses of all sizes can find themselves victims of these attacks. Let SalvageData help you recover your data safely.
B2B and B2C businesses
Our team specializes in helping B2B and B2C businesses recover their data securely and get back to serving their customers with minimal disruption.
University & educational institutions
Our proven expertise in ransomware recovery helps universities and schools protect sensitive student data and restore critical academic operations quickly and securely.
Medical & health service providers
Our HIPAA-certified staff has worked with local pharmacies to major hospital systems. Count on our experts to securely recover protected health information (PHI) and get critical systems and patient data back online
Government organizations
As a GSA-certified contractor, we have the expertise to help government organizations get their data back from ransomware, adhering to strict security protocols and compliance requirements.
24/7 Emergency services
Facing a ransomware crisis? Our emergency recovery options are available 24/7/365. Call now to start the recovery process and mitigate damage.
Talk to a data recovery advisor
Our expert team provides expert assistance and is ready to address all your questions.
Watch our clients' review videos
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See what others say
Verified reviews from satisfied clients worldwide.
Data recovery services for all devices
Here are just a few of the data recovery services SalvageData provides.
External drive data recovery
We recover data from both external SSD and HDD drives. Rely on certified experts to restore your important files from damaged or corrupted external drives.
Hard drive data recovery
Recover data from all brands of HDD, PC hard drives, and hybrid disks. Our specialists ensure fast and secure recovery for any data loss scenario.
Mobile device data recovery
Our mobile data recovery experts restore lost or deleted files from any iPhone, Android device, tablet, or iPad. Using industry-leading tools, we recover photos, contacts, messages, and more.
NAS data recovery
Recover data from NAS devices, including RAID configurations. Our team handles all types of NAS systems and ensures data recovery with minimal downtime.
RAID data recovery
Our RAID data recovery services cover RAID 0, 1, 5, 10, and other configurations. We offer expert solutions for failed, degraded, or corrupted RAID arrays.
SAN data recovery
Our team specializes in handling SAN devices from leading manufacturers like Dell EMC, HP, and IBM, ensuring efficient recovery with minimal disruption to your operations.
SD card data recovery
Our recovery experts specialize in restoring data from SD and memory cards. We guarantee quick recovery with a no-data, no-charge policy.
SSD data recovery
Our data recovery experts handle all SSD data loss scenarios with advanced tools, ensuring maximum recovery with high-security protocols.
USB flash data recovery
Recover lost data from USB flash drives, regardless of the damage or brand. We offer free in-lab evaluations to assess data recovery needs.
FAQ
Here are the most frequently asked questions on our ransomware removal and data recovery services answered by our experts.
A ransomware is an advanced malware (a common computer virus or network worm) that attacks both enterprises' and individuals' computers by encrypting data, making it impossible to access until the assigned ransom amount is paid to the hacker.
Ransomware data recovery is the process of restoring access to files that have been encrypted or deleted by ransomware. At SalvageData, our certified experts use proprietary techniques, industry-leading tools, and advanced technology to recover corrupted or deleted data and attempt decryption of files locked by hackers.
There's a whole range of services when it comes to decrypting data held for ransom, and each stage of ransomware recovery has a different price range. The cost of ransomware data recovery services is highly dependent on the specifics of each unique case. Factors like the number of infected devices, the type of ransomware, and the complexity of the encryption all play a role in determining the final price.
We guarantee fair and transparent pricing. You'll receive a detailed, customized quote following our initial evaluation that clearly communicates all costs and breaks down our service stages, so there are no surprises.
Here's what to do after a ransomware attack: • Do not turn off the computer • Document all relevant information about the ransomware • Preserve any cyber-evidence • Check for backups or shadow copies to restore data • Back up the encrypted data, and consider recreating data from scratch • Report the crime to the relevant authorities.
Certified professionals at SalvageData can assist immediately after a ransomware attack at each step of complete ransomware removal and data decryption. Call a data recovery advisor as soon as possible.
Should the decryption of data be deemed impossible without the key, your data recovery advisor will offer a suite of services that include how to handle and negotiate the ransom situation. Even further, we offer services in securing the data and cleaning it before restoring it to your systems.
Depending on the capacity of the recovered data, we will either send it on a brand new external media or via download, depending on the service level selected.
Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command protocol for all data. This means your data is safe, secure, and kept confidential. We are also a trusted data recovery provider for government agencies and healthcare facilities since we are also GSA and HIPAA compliant.
SalvageData's experts are experienced in handling various ransomware strains, including NanoLocker, AxCrypter, CryptorBit, Exotic, Hermes, and Xort. While success depends on the specific case, our team utilizes advanced decryption techniques to maximize the chances of data recovery.
Yes, SalvageData provides 24/7 emergency ransomware recovery services. Our team is available around the clock to assist with immediate response and data recovery efforts.
