Frequently Asked Questions

Faq

Frequently Asked Questions

Here are the answers to the most common questions on data recovery services.

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Frequently Asked Questions

Here are the answers to the most common questions on data recovery services.

1. The Process

2. Pricing

3. Failure Symptoms

4. General Questions

What is the data recovery process and how do I get my data back from you?

To initiate the data recovery process, you can follow these steps:

1. Start by submitting a case with details about your device.

2. After our technicians evaluate your device, you will receive a comprehensive and detailed quote for the recovery services.

3. If you agree with the service, our experts will start working on your device promptly.

4. Once the recovery process is complete, you will receive your data. The recovered data is transferred to a new device for return or sent in digital form, depending on the size and delivery method chosen.

How do I know my data will be kept private?

Your data's privacy is guaranteed through a strict chain-of-command protocol followed for all data, ensuring that your data is handled securely. Our stringent measures include our SSAE 16 SOC3 TYPE III certification and ISO 9001:2015 certification.

Will I receive a list of the files recovered?

Yes, you will receive a list of the files that were successfully recovered before making any payment.

Process Overview

1. Submit a case with details about your device

2. Receive a free comprehensive evaluation and quote

3. Accept the recovery services

4. Receive your data

Is a cleanroom used to work on hard drives?

Yes, when the recovery process requires technicians to physically open the hard drive, a certified ISO-5 cleanroom is used. This cleanroom environment ensures that the work is done in a controlled and contaminant-free space.

How often is a recovery successful?

SalvageData is maintaining a high success rate, specifically a 96% successful recovery rate on hard drives.

What if my data is unrecoverable?

In the event that a device is found to be unrecoverable, there will be an option to have the device securely disposed of or returned by mail. The client will be responsible for the cost of return shipping.

Does the price change based on how much data I want recovered?

No. The amount of data being recovered does not impact price. The price reflects parts needed and labor to recover data.

Is the service secure and reliable?

A client may request to cancel the service project at any point before the recovery is accepted. If the customer has already approved service based on the quote provided by SALVAGEDATA Recovery and provided a credit card, a cancellation fee equal or the greater of either $200 or 20% of the quoted service fee will apply.

How much does hard drive data recovery cost?

It varies – but in general, hard drive recovery costs $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage.

Can I get an estimate?

Yes, everyone receives an estimate. To best determine how much your recovery will be, your device will need to be analyzed in the lab beforehand. Please go to https://www.salvagedata.com/request-help/.

Where are you located?

SALVAGEDATA is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

How much do data recovery services cost?

The cost of data recovery varies according to the type and level of damage, as well as the urgency in the turnaround time. You can expect a cost of $300-$1000 for more minor fixes and $1100-$1900 for more major incidents such as disk crashes or water damage.

Before any data is recovered we send a detailed quote for the recovery service. To best determine how much your data recovery will be, your device will need to be analyzed in the lab beforehand. Start a case in order to request an estimate.

Frequently Asked Questions

Frequently Asked Questions

What is the data recovery process and how do I get my data back from you?

How do I know my data will be kept private?

Will I receive a list of the files recovered?

Process Overview

Is a cleanroom used to work on hard drives?

How often is a recovery successful?

What if my data is unrecoverable?

Does the price change based on how much data I want recovered?

Is the service secure and reliable?

How much does hard drive data recovery cost?

Can I get an estimate?

Where are you located?

How much do data recovery services cost?

Is the service secure and reliable?

How long is the data recovery process?

Does the service guarantee a successful recovery?

Does the recovery service affect my device’s warranty?

How much do data recovery services cost?

Is the service secure and reliable?

How long is the data recovery process?

Does the service guarantee a successful recovery?

Does the recovery service affect my device’s warranty?